We are leaders in Open Source Unified Communications and Cloud Solutions.
Delivering Seamless communication and Collaboration across enterprises and work from home environments
1.) IP PBX System for your Enterprises
*astTECS IP PBX is built on an open source Asterisk platform which provides all of the features you would expect from a proprietary PBX at a much affordable price.
*astTECS IP PBX is packed with all the high end features which enables your business to be flexible, innovative and competitive. The standard compliance and open architechture allows *astTECS IP PBX to offer exactly what your business requires.
*astTECS IP PBX is TEC certified by DoT, Govt of India ( TEC/10/2018-TC specifies compulsory certification from 01.09.2019)
Key Features
*astTECS IP PBX can connect with the smartphones through SIP extension within Wi-Fi range. This feature helps to receive and make calls while roaming around the premise / nearby location.
*astTECS IP PBX supports superior quality video calling. Needs no other hardware except video cameras. Multiple participants and presenter can share their video simultaneously over the web using in-built or external webcam.
*astTECS IP PBX has an in-built IVR solution which has the flexibility to create up to 9 levels and sub-levels. It supports multi-language voice, custom greetings, text to speech and many other advanced features.
*astTECS IP PBX has in-built call recording software which enables you to record both incoming & outgoing calls for quality monitoring and disputes resolution. You can filter the files based on source, destination, time and duration.
With an in-built audio conference facility, *astTECS IP PBX enables all users to host conference calls with a protected password. It supports multi-party conferencing with 6 or more people. The talker optimization feature enables the talker who is not speaking as being muted ensuring there is no build-up in background noise.
With *astTECS distributed office setup, you can connect office locations/branches for seamless communication. It eliminates site-to-site calling costs and can be managed from one location.
IP PBX enables the operator to view detailed information about PBX activities in real-time. It helps the operator to operate efficiently and perform quality monitoring with its enhanced features.
The voice messaging capabilities in *astTECS IP PBX deliver productivity and efficiencies day-in and day-out. All extensions have a voicemail option which enables the user to send voicemail as an attachment with a message notification. You may receive the mail even on your mobiles and reply to it.
*astTECS IP PBX can be integrated seamlessly with existing EPABX and ensures to provide advanced features like – voicemail to email, IVR, distributed office setup, unlimited voice recording.
*astTECS can be integrated seamlessly with 3rd Party tools – Email, SMS, WhatsApp, Social Media, Chat, CRM, PMS, HMS, ERP etc which will help to enhance customer service and increase organisational efficiency.
Why *astTECS IP-PBX ?
Cost Effective : Since *astTECS is built on Open source technology, it is doesn’t require a license fee and quite affordable for every business and save upto 80% on telecom expenses
Easy Customisation : *astTECS IP PBX can be customised as per your business requirements
Scalable : Easy scalable as your business grows
Insight and Analytics : Advanced dashboards for call records and call details reports
Reliability : best in 99.9 % uptime ensure your business continuity
Excellent Support : 24 /7 Global support via call, email, chat
2.) Call Center Dialer for Small, Medium and Large enterprises
Advantages of *astTECS Call Center Solution
Key Features
Get missed called alert in agent dashboard to generate leads and enable you to easily engage with your customers.
Monitor real-time activity of agents from one place like agent performance, call logs and call analytics.
Call the customer directly from your CRM or on a website for quick and efficient communication with customer.
Generate multiple reports based on real-time statistical data to measure the multiple campaign performance .
Routes the calls to best suitable agents based on skill sets for faster customer resolution.
Multiple dialing options for outbound and inbound process such as Predictive, Progressive, Preview and manual dialing
Create multi-level and custom voice greetings to your IVR menu as per your business requirements.
Records all inbound and outbound calls for quality monitoring and agent performance evaluation
Broadcast voice message to large target audience for different campaign without deploying extra agents
3.) Voice Logger System
*astTECS voice logger is an ideal call recording solution for any business which ensures to improve better customer services. *astTECS voice logger system supports ISDN PRI, IP, Analog line and mobile to record all the incoming and outgoing calls for quality monitoring, training, disputes resolution and regulatory compliances. With its advanced features, flexibility and easy to use, it helps the organization to increase the productivity and customer satisfaction with higher quality management.
Key Features
The call recording features allow managers to listen to the voice recordings of agents and analyze to improve the agent performance and customer engagement.
The voice recording files can be accessed to get the context of the previous conversations to resolve any customer disputes issue. Managers can also take up the case immediately to avoid further escalations.
We, humans, have a tendency to make errors, forget things, and sometimes not to be able to take proper notes in a fast-paced conversation. In such cases, call recording always helps, and we can go back, check the recording, and make proper notes, correct the data if entered incorrectly, etc.
*astTECS IP PBX has in-built call recording software which enables you to record both incoming & outgoing calls for quality monitoring and disputes resolution. You can filter the files based on source, destination, time and duration.
Call recording can be used for agent training purposes so that employees can be productive and deliver up to expectations in the long run. Companies can use top-performing agents to train others or can refer to important escalation cases to train new agents.
Voice loggers allow managers to view the daily and live performance reports of the agents. Managers can see the call timings, no. of hours on call, ideal hours, or for how much time the call was on hold. This helps to manage the performance of the agents and take action accordingly.
Voice loggers deliver insights, reports, and other important performance metrics in real-time which you can access on web-based dashboards.
Features of Voice Logger
- 100% automatic call recording (both inbound & outbound)
- Interoperable with any PBX and IP PBX
- Multi-format recording files – WAV, GSM
- Search and download files based on date, time, source, destination and duration
- Access and delete recording files with supervisor access
- Web-based configuration management and reporting
- Download voice files remotely via web browser
- Monitor storage space via GUI
- Caller ID for all incoming calls
- Automated archiving
- Access control for better security.
- Export call with a report in HTML / Excel Format
4.) Interactive Voice Response (IVR) System
*astTECS IVR (Interactive voice response) system is an automated Call Management Solution to handle high calls volume with limited resources. Smart and cost-effective solution to manage your business calls and to improve customer experience. Enhanced analytics, intelligent call routing, robust voice APIs.
- Custom greeting support
- Multi-language voice support
- Support T1, ISDN, analog and SIP/VoIP
- Managing voice mail via phone or web interface
- Multiple codec support (G711alaw, ulaw, G729, GSM)
- Built-in conferencing solution
- Flexibility to create up to 9 levels and sub-levels
- Seamless integration with existing EPABX
- Call Recording in real-time and call detail report
- Text to speech
- Unlimited inbound concurrent calls at a time
- After business configuration
- CRM and CTI integration
Features of Voice Logger
Types of IVR
IVR allows businesses to automate their customer support process and interact with callers with automated responses and pre-built menus to gather the caller information and provide the customer with the right information. It can provide support without manual intervention. Calls are transferred to live agents only when the caller is unable to find the right solution from menus.
Hosted IVR solution is a hosted software platform that allows a business to access the IVR solution on the internet. Hosted IVR helps the companies to flaunt the feature of 24*7 support even after office hours.
Agent-Assisted IVR is used to make sure the IVR experience is seamless and uninterrupted for customers. Whenever the application encounters a problem, the agent can take control over the call immediately without the knowledge of the caller. Agent Assisted IVR helps to create a smart self-care environment that improves customer satisfaction rate, reduces cost and improves call completion rate.
